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                        VIKRAM GROVER
     Enterprise IT Transformation & Growth Leader | Toronto
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Email:      Vikram2409@gmail.com
LinkedIn:   https://www.linkedin.com/in/vikramgrover
Portfolio:  https://vikramgrover.com
Insights:   https://insights.vikramgrover.com
Location:   Toronto, Ontario, Canada
Coverage:   North America

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PROFESSIONAL SUMMARY
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Enterprise technology and commercial leader with 20+ years of
experience across consulting, transformation, product leadership,
and North American enterprise sales.

Career developed at the intersection of enterprise technology
strategy, complex transformation, and commercial growth. Works with
CIOs, CTOs, CFOs, and business leaders to modernize technology
landscapes, optimize investment, and establish scalable platforms
for future growth.

Consulting foundation at PwC and Cognizant Business Consulting
shaped a structured, business-first approach: understand the
operating challenge, define measurable outcomes, and align
architecture, investment, and execution around them.

Today, as Sales Director for Enterprise Apps at LTM — covering
Microsoft Business Applications, Pega, Appian, and low-code and
integration platforms — combines that consulting perspective with
commercial leadership, helping organizations move from fragmented
initiatives to governed enterprise transformation.

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CURRENTLY EXPLORING
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Open to select conversations for the following roles across
North America:

  • Vice President, Information Technology (VP IT)
  • Assistant Vice President, IT (AVP IT)
  • Client Partner at global system integrators
  • Sales Leadership (North America)
  • Enterprise Transformation Practice Leadership

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CURRENT ROLE
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LTM
Sales Director — Enterprise Apps
Toronto, Canada

Leading sales for Enterprise Apps — covering Microsoft Business
Applications, Pega, Appian, and low-code and integration platforms.
Working with CIOs, CTOs, and CFOs to modernize systems, rationalize
application portfolios, and accelerate AI adoption at scale.

Responsibilities span:
  • Executive relationship development
  • Strategic account and market growth
  • Complex enterprise opportunity shaping
  • Platform and hyperscaler alliances (Microsoft, Boomi)
  • Transformation strategy and value articulation
  • Coordination across sales, consulting, and delivery teams

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CAREER FOUNDATION
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MANAGEMENT CONSULTING
PricewaterhouseCoopers (PwC) & Cognizant Business Consulting
Developed a consulting-led approach to diagnosing complex business
challenges, shaping transformation strategies, and aligning
business, technology, and delivery stakeholders.

PUBLIC-SECTOR TECHNOLOGY LEADERSHIP
Ontario Public Service
Led enterprise cloud architecture and governance initiatives
supporting secure, consistent, and financially accountable adoption
across ministries.

ENTERPRISE TRANSFORMATION
Cross-industry program leadership
Led and supported major transformation programs across
manufacturing, insurance, healthcare, transportation, logistics,
and public services in Canada, the United States, and the United
Kingdom.

COMMERCIAL LEADERSHIP
North American enterprise growth
Built executive relationships, shaped complex technology and
services opportunities, and connected enterprise priorities with
platform, partner, and delivery capabilities.

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SELECTED CLIENT ENGAGEMENTS
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ONTARIO PUBLIC SERVICE — SIGNATURE ENGAGEMENT
Multi-Cloud Architecture and Governance
Led the development of enterprise cloud architecture, security,
migration, and FinOps frameworks across Microsoft Azure, AWS, and
Google Cloud — enabling consistent, secure, and controlled adoption
across ministries at the scale of one of Canada's largest
technology estates.
Focus: Enterprise architecture · Multi-cloud · Governance · FinOps ·
Public sector

GLOBAL MANUFACTURER
ERP Consolidation
Led the consolidation of Baan, Oracle, and internally developed ERP
environments into a common global template based on Dynamics 365
Finance & Operations — creating the foundation for standardized
processes, improved enterprise visibility, and a scalable global
operating model.
Focus: ERP modernization · Global standardization · Manufacturing
transformation

LEADING P&C INSURER
Sales and Service Transformation
Led the transformation of agency onboarding, career opportunities,
quote-to-policy, sales, and customer-service processes using
Dynamics 365, Power Platform, and Azure Integration Services.
Connected the platform with policy administration, commissions,
ERP, data, marketing, agency validation, and agent-service systems.
Focus: Insurance distribution · Customer service · Enterprise
integration

BLUE CROSS BLUE SHIELD
Contact Center Transformation
Led Genesys, Dynamics 365, and customer-portal transformation
programs for a leading US healthcare payer, connecting customer
interactions across digital and assisted-service channels.
Focus: Contact center · Omnichannel service · Healthcare
transformation

ROYAL MAIL
Claims Automation
Led the modernization of claims processing for delayed and lost
parcels and letters — improving how customers submitted claims and
how service teams managed assessment and resolution.
Focus: Claims automation · Customer experience · Process
modernization

UK PUBLIC SECTOR
Citizen Services
Led digital platforms supporting civil registrations, waste
services, complaints, housing, council tax, and payment processes —
improving citizen access while streamlining case management and
operational workflows across departments.
Focus: Citizen services · Case management · Service digitization

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INDUSTRY EXPERIENCE
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  • Manufacturing
  • Banking & Insurance
  • Healthcare
  • Utilities & Energy
  • Transportation & Logistics
  • Public Sector (Canada, UK)

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CAPABILITIES
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ENTERPRISE AI STRATEGY
Use-case prioritization, multi-model architecture, copilots,
agents, responsible AI, governance, and value realization. Works
across Microsoft Copilot, OpenAI, Anthropic Claude, Google Gemini,
and private or open-weight models deployed within
enterprise-controlled environments.

ENTERPRISE IT TRANSFORMATION
Application modernization, legacy rationalization, portfolio
strategy, and operating-model redesign.

CLOUD MODERNIZATION
Migration, multi-cloud architecture, governance, and FinOps across
Microsoft Azure, Amazon Web Services, and Google Cloud.

BUSINESS APPLICATIONS
Microsoft Dynamics 365 transformation across Sales, Customer
Service, Finance, and Operations.

LOW-CODE AND AUTOMATION
Process digitization using Microsoft Power Platform, Pega, Appian,
and Camunda.

INTEGRATION AND API STRATEGY
Enterprise connectivity using Azure Integration Services, Boomi,
WSO2, Workato, MuleSoft, and hyperscaler-native integration
platforms.

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INDEPENDENT PROJECTS
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INSIGHTS
https://insights.vikramgrover.com
Executive perspectives on enterprise AI, cloud economics, portfolio
modernization, and services-led growth — written for leaders
navigating change.

CLAUDE ARCHITECT PREP
https://claude.vikramgrover.com
Independent preparation platform covering Claude architecture
concepts, enterprise deployment patterns, and certification-style
assessments. (Not affiliated with or endorsed by Anthropic.)

QUIZQUEST
https://quiz.vikramgrover.com
Interactive learning platform designed to make geography, science,
history, mathematics, and general knowledge more engaging for
children.

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CONTACT
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Email:      Vikram2409@gmail.com
LinkedIn:   https://www.linkedin.com/in/vikramgrover
Portfolio:  https://vikramgrover.com
Insights:   https://insights.vikramgrover.com
Location:   Toronto, Ontario, Canada
Coverage:   North America

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                    © 2026 Vikram Grover
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